Privacy Policy

Introduction

This Privacy Policy describes how Meals That Heal ("Company," "we," "our," or "us") collects, uses, discloses, and safeguards personal information across all websites, applications, and online services (collectively, the "Services"). This Policy sets a global standard for privacy compliance and data protection in accordance with the highest international legal frameworks, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations. It applies to all users regardless of geographic location.

1. Scope and Applicability

This Policy applies to all visitors, donors, volunteers, churches, and users of our Services, and to all data collected online or offline through any interaction. By using our Services, you consent to the practices described herein. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect personal data directly and through automated means, including:

• Identifiers: name, email address, phone number, mailing address, username
• Commercial data: donations, delivery history, transaction information, payment methods
• Geolocation: service area, delivery routes, location preferences
• Internet activity: browsing history, interaction logs, platform usage analytics
• Device information: device type, operating system, browser type, IP address
• Preferences: dietary requirements, delivery preferences, communication preferences

3. How We Use Information

We process personal data for legitimate business purposes including:

• Service delivery and account management
• Donor communications and impact reporting
• Volunteer coordination and scheduling
• Route optimization and logistics
• Fraud prevention and security
• Analytics and service improvement
• Legal compliance and regulatory obligations

4. Data Sharing and Disclosure

We do not sell personal data. We share information only with:

• Partner churches and recipient organizations (name, location, donation details)
• Payment processors for transaction handling
• Analytics vendors for service improvement
• Legal authorities when required by law

All third-party partners are contractually obligated to maintain equivalent data protection standards.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Donation records are retained for tax and compliance purposes (typically 7 years). Volunteer and user activity logs are retained for 2 years unless legal holds apply. You may request deletion of your data at any time, subject to applicable legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Port your data to another service
• Withdraw consent at any time

To exercise these rights, contact us at privacy@mealsthatheal.org or submit a request through your account settings.

7. Security and Safeguards

We employ administrative, technical, and physical safeguards that meet or exceed industry standards, including encryption, pseudonymization, role-based access controls, multi-factor authentication, and continuous threat monitoring. However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete such information. Parents who believe their child's data has been collected may contact us at privacy@mealsthatheal.org.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for:

• Site functionality and user experience
• Analytics and performance monitoring
• Marketing and personalization

You can control cookie preferences via your browser settings. Blocking certain cookies may affect site functionality.

10. Contact and Data Protection Officer

For privacy inquiries, data subject requests, or complaints, contact:

11. Policy Updates

We may update this Policy to reflect legal, technical, or business developments. The latest version will be available on our website with a new "Last Updated" date. Continued use of our Services constitutes acceptance of any modifications. We encourage you to review this Policy periodically to stay informed about how we protect your privacy.